Unwashed, unworn or unused merchandise may be returned within 30 days from the date of purchase with an original receipt. Damaged or defective merchandise may be returned within 90 days from the date of purchase with original receipt. To return please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries.

Return the package to:
Returns Department
Filter Gear Store/RMG
359 Kesler Mill Road
Salem, VA 24153

We will refund shipping charges if we've sent the wrong item or if the item sent is defective or damaged in shipment. You may reach out to our customer service at filtergearsupport@robertsonmarketing.com if you have any questions.

You will receive an order confirmation email after you have placed your order. You will receive a shipping confirmation email with tracking information once your order has shipped. Please reach out to filtergearsupport@robertsonmarketing.com for any questions regarding shipment.

For information on California Proposition 65, visit https://www.p65warnings.ca.gov/. Products being shipped to California will contain a notification sticker identifying that an item or items in the package have been identified by the state of California to cause cancer, birth defects, or other reproductive harm.

Robertson Marketing is the Filter Gear store partner, and we manage this online store. Robertson also has an experienced special/custom order merchandise team that can suggest and source items for events or programs. We operate a fulfillment and decorating facility with screen printing, embroidery, and digital printing capabilities.

Our complete privacy policy can be found at: https://www.robertsonmarketing.com/data_privacy_policy.html.

Sales tax for US domestic shipments will be added to orders shipped to the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MI, MD, NC, NJ, NY, NV, OH, PA, SC, TN, TX, UT, VA, WA, WI, WV.

Our goal is 100% accuracy on quantity and timelines for all shipments. Robertson Marketing processes orders Monday-Friday, excluding business holidays. Both ground and expedited ship methods are offered on the website at the time of check out. All US domestic orders for in-stock merchandise are shipped within 48 hours. All international orders for in-stock merchandise are shipped within 96 hours.

Delivery time will depend upon product availability, your location, and the selected shipping method.

For east coast locations - orders will arrive within 1-3 days of shipment via ground service.
For west coast locations - orders will arrive within 4-6 days of shipment via ground service.
For Mexico and Canada - orders will arrive within 14 days of shipment via ground service.

Expedited orders will ship out the same day, if placed by 3pm and pending credit card authorization. If an expedited order is placed after 3pm, it will ship out the following business day.

The Filter Gear Store ships to domestic locations. We do not ship to Post Office (PO) boxes.

For orders shipping to Mexico and Canada, your order will ship with duties and taxes prepaid. If you are asked to pay duties and taxes, please pay the charges so your shipment is not returned. You may email customer support at filtergearsupport@robertsonmarketing.com to initiate a reimbursement request.

All orders should arrive with a packing slip. No prices are included on the packaging slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. If you have questions, you may email filtergearsupport@robertsonmarketing.com or call 800-204-0041 for more assistance.

Order processing begins after you click on the submit button, therefore, it may not be possible to cancel your order. Please contact customer service at filtergearsupport@robertsonmarketing.com for assistance.

We accept the following credit card types:
• American Express
• Visa
• Mastercard
• Discover

We are unable to accept checks, cash, or bank transfers. Please make sure that the billing address matches the one for the card you are using. Your card will be charged when the order ships. When you receive your bill from your credit card company, it will state that the merchant is Robertson Marketing Group. Robertson Marketing manages the store on behalf of The Filter Gear Store. Please be sure to retain a copy of your order confirmation email for your records.

Order processing begins after you click on the submit button, therefore, it may not be possible. You may contact customer service at filtergearsupport@robertsonmarketing.com to determine if your order can be changed prior to order processing and shipment.

Currently we do not split-ship orders for the store.

Currently, we offer shipping to Mexico, Canada, and the United States. We do not ship to Post Office (PO) boxes.

If you have placed an order, you will receive an order confirmation and a shipment confirmation email once the order ships.

We ask you to place your order online, however, customer service is available at filtergearsupport@robertsonmarketing.com or by phone at 800-204-0041 to assist you Monday - Friday from 8:00 AM to 7:00 PM EST.

We use security tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot assure or warrant the security of any information you transmit to or from our website and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to protect its security on our systems. We urge you to keep your account and password in a safe place and not to divulge it to anyone. Remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Our website may contain links to websites operated and maintained by third parties over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

If you have a security concern or would like to report a security issue related to the Filter Gear Store, please email us at security@robertsonmarketing.com.